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Warranty​ Disclaimer, Delivery & Return Policy

Our warranty disclaimer outlines the limits of our liability and clarifies the scope of guarantees we offer. It’s designed to ensure transparency, manage expectations, and protect both our customers and our business. Here's what it covers:

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Perfect Fit

We at Reliable Auto Parts LLC guarantee that the quality of all our products will meet or exceed your expectation

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Warranty Period

We offer a Standard 30-day Return Policy, from the day you receive the shipment.

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Returns & Refunds

If you received a damaged part, the team at Reliable Auto Parts LLC will provide a hassle-free exchange. Please reach out to our support team for assistance within 7 days from the date of delivery.

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Certified OEM

We offer a Standard 30-day Return. We deal only with 'A' grade OEM parts directly from dealerships across the nation.

We offer a standard 30-day return policy for all "A Grade TESTED OEM" parts from the day of delivery, as we understand that shipments get delayed due to high order count and changing freightliner, excluding 7-10 business days. In case of a defect or damage, we will repair or replace the faulty product during the warranty period, in accordance with the limitations specified below. We do not cover shipping amounts or labour.

Engine Block

Engines are complete assemblies including Manifolds, Oil Pan, Timing Belts and Covers, Fuel Injection or Carburetor. We guarantee only the long block. The manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburetor, are not covered under warranty. Orders of “Block Only” (Short or Long Block) are guaranteed to be rebuildable only. Accessories such as but not limited to Turbos, Starters, air compressors, alternator, power steering pumps, optical distributors or electrical water pumps are usually not included nor under warranty in regards to the sale and/or warranty of an engine. If these parts are purchased separately they will be under warranty. Other items that may need to be replaced are the water pump, distributor cap, spark plugs and wires and possibly timing chain.

Transmission Assembly

We guarantee that it will shift properly, gears to be good and bearings to be good. Thoroughly clean all components of the transmission including the oil pan before assembly. Replace oil and filter in all automatic transmissions. You must replace ALL seals and gaskets before installation. Flush & flow test cooler and lines. Fully engage torque converter in-front pump. For manual transmission, you must install a new clutch, pressure plate, and slave cylinder. You must also have your flywheel turned in before installation. Fill and check the fluid to ensure proper levels.

Accessories

Accessories such as but not limited to Turbos, Starters, Air Compressors, Alternator, Power Steering Pumps, Optical Distributors or Electrical Water Pumps are usually not included nor under warranty in regards to the sale and/or warranty of an engine. If these parts are purchased separately they will be under warranty. Other items that may need to be replaced are the Water Pump, Distributor Cap, Spark Plugs and Wires and possibly the Timing Chain. Reliable Auto Parts LLC will not be held liable for these parts listed as they are considered high-wear parts.

Electrical Parts

Electrical items such as engine computers and body control modules, transmission modules, transfer case modules are only guaranteed to have the correct manufacturer part number and are not sold for testing purposes.

Doors & Seals

Seals in Turbos are not guaranteed to be perfect. These seals may need replacing during the warranty period. Doors are complete assemblies however they are not guaranteed to come with such accessories as windows, window regulators, handles, hinges, or interior panels. We only guarantee the door shell.

Body Parts

Other body parts, such as Hoods, Fenders, Bumpers, Quarter Panels, and Header Panels, are not guaranteed to come with Hinges, Hood Ornaments, Latches, Trim, Headlights, or Grilles. Specific colours may be requested for body parts, but a colour match is not guaranteed. We recommend that body parts be repainted to match your vehicle. Body parts that do not match the colour of your vehicle will not be available for return for that reason.

Others

Struts are sold with a warranty for working condition only. We do not guarantee the actual ride quality of the shocks or springs. We do guarantee that the springs and strut tower will be in working condition. However, shocks may need to be replaced to improve ride quality.
Control arms are guaranteed to be true and straight. Any rubber bushings or non-metal parts attached to control arms are not guaranteed.
Bushings and Ball Joints are not guaranteed on parts.

Delivery Policy

At Reliable Auto Parts LLC, we are committed to providing you with the best service and timely delivery of your orders. Please take a moment to review our Delivery Policy. All orders placed with Reliable Auto Parts LLC are typically processed and dispatched within 4 to 10 business days. Our dedicated team works diligently to ensure your order is prepared and shipped promptly. This is to ensure the identified part is tested as needed before being prepped for shipment and marked based on the order. Once your order has been dispatched, you can expect delivery within 2 weeks from the date of shipping. We strive our best to ensure the part is shipped from a yard closest to your shipping address to reduce the delivery time. Please note that delivery times may vary based on your location and other factors.

If you have any questions, concerns, or require assistance with your order, our customer support team is here to help. You can reach us via email at Support@reliableautoparts4u.com or by phone at 1 (307) 877-7202 or by WhatsApp at 1 (307) 877-7202 during our business hours. Please quote your order number starting with 'RAPU-' in all your exchanges with the support team.

Return Policy

Items modified or taken apart for testing will not be applicable for return. Items returned that are not the original part shipped will not be refunded. PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. Items returned that are not in the original condition shipped (excluding items damaged in shipping and verified by a Reliable Auto Parts LLC representative or a partner representative) will not be refunded.

If you receive a damaged part or an incorrect part, please notify our customer service department. DO NOT SEND THE PART BACK BEFORE RECEIVING A RMA. Returning the part is the responsibility of the customer and Reliable Auto Parts LLC must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA. Items returned to Reliable Auto Parts LLC will be forwarded to the correct address listed on the RMA instructions, at the customer's expense. Once the item is returned we will gladly issue a full refund on the original purchase price or send a replacement part. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued once the returned part has been verified and inspected.

ALL PROBLEMS MUST BE IN WRITING via EMAIL to verify a problem with a particular part or installation.

We stand behind our warranties and want to make you, our customer, at ease when purchasing a used auto part. If you have any questions feel free to call/Whatsapp us at 1 (307) 877-7202.

Electrical Parts

Electrical items such as engine computers and body control modules, transmission modules, transfer case modules are only guaranteed to have the correct manufacturer part number and are not sold for testing purposes.

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